Technical Support

Office hours are: Mon - Fri from 8:00 am to 5:30 pm (-6 UTC) Local Central American Time

Our Technical Support Team is commited to providing our customers with a full range of value-added service and solutions as:

  • Offering an e-mail help desk service (gfajardo@novomatic.com) for immediate problem solving
  • Selection and ordering of correct spare parts and components
  • On-site customer installation and operational testing of our gaming equipment
  • Service and repair of installed equipment
  • Technical training for slot managers, technicians, etc. on the premises or at our in-house training facilities

Besides giving our customers the best possible service and support we are also commited to improving the quality of our products. Please contact our team of service professionals to discuss your needs. ideas, suggestions or any technical matter regarding our products.

Contact:
Glen Fajardo
Technical & Operations Manager

Office: +506 - 221 510 69
Fax: +506 - 221 510 69
Mobile:
+506 - 8642 4456
E-Mail: gfajardo@novomatic.com

Direction:
NOVO GAMING Costa Rica
Ofibodega - Multibodegas No.4
De La Rotonda De Multiplaza
900 mts Noroeste
Frente A Colegio Blue Valley
Escazu, Guachipelin, San Jose
Costa Rica ● Central America